Guides / Broker, Operator and Direct Air Carrier: Who Does What
Broker, Operator and Direct Air Carrier: Who Does What
The direct air carrier operates the flight: it holds the FAA certificate and DOT economic authority, its aircraft are listed on its Operations Specifications, and it has operational control at all times. An air charter broker holds out, sells or arranges single-entity charter using a direct carrier. Under 14 CFR Part 295 a broker acts in a disclosed capacity: as an indirect air carrier, as a bona fide agent of the charterer, or as a bona fide agent of the direct carrier.
The capacity matters because it decides who you contract with and who owes you refunds. It must be disclosed for your specific contract, not buried in general terms. AIR NAPA is a broker and concierge. It is never the operator of your flight.